The legal entity Vacation Club Services, S.A. de C.V., licensee or authorized use of the brand MARIVAL® DISTINCT LUXURY RESIDENCES y MARIVAL® EMOTIONS RESORT & SUITES, addressed at Paseo Cocoteros s/n, Municipality of Bahia de Banderas, Nayarit, Zip Code 63732, Internet website https://www.marival.com.mx, is the responsible for the use and protection of your personal information and therefore, hereby informs the following:
The personal information that we obtain from you shall be used for the following purposes required to provide the services requested:
Additionally, we will use your personal information for the following secondary purposes that are not necessary to provide the services required, but that allow us and facilitate a better service:
Your denial of authorization for use of your personal information for these secondary purposes shall not be a reason for denial of services and products requested or hired with us.
The personal data described in the previous paragraphs of this section, are collected thru: i) the use of formats or printed documents; ii) the use of emails and/or iii) the voluntary provision of information and personal data when you stay in our facilities, when attending to sale presentations, when you communicate via telephone with us or our employees (including the customer services area); iv) thru our web site, chat applications as well as v) using public access sources and other sources available in the market. The personal data collected by Vacation Club Services , S.A de C.V. are protected by security, administrative and physical measures which were adapted against the damage, loss, alteration, destruction, use, unauthorized use or treatment, in accordance with the LFPDPPP and its regulations. To know more about our security measures we would ask you to contact [email protected].
Also we will share your personal information with independent third parties with which we need to interact to accomplish the purposes set forth herein. The third parties with which we will share your personal information might be:
Third Party | Country | Purpose | Type of Transfer |
---|---|---|---|
Bank Institutions | Mexico | Processing Payments | Voluntary Voluntary: Yes_____ No_____ |
Tax Administration Service (“Servicio de Administración Tributaria”) | Mexico | Comply with the current tax provisions thru filing the periodic tax returns | Obligatory |
Federal Consumer Protection Agency (Procuraduría Federal del Consumidor) | Mexico | Undertaking procedures provided by the Federal Consumer Protection Act. | Obligatory |
Exchange Companies | Worldwide | Processing your affilation to the company for the exchange of your vacation points | Voluntary Voluntary: Yes_____ No_____ |
Inovacations Program (Saveon Resorts.com LLC) | Worldwide | Process hotel room reservations | Voluntary Voluntary: Yes_____ No_____ |
Propietarias u operadoras de servicios turísticos | Mexico | Yatch services, tours, excursions, etc | Voluntary Voluntary: Yes_____ No_____ |
Propietarias u operadoras de campos de golf | Mexico | Golf course services | Voluntary Voluntary: Yes_____ No_____ |
Jesma Vallarta, S. de R.L. de C.V. | Mexico | Marketing services | Voluntary Voluntary: Yes_____ No_____ |
Finally we indicate that we will transfer your data in the cases contemplated by Article 37 of the "LFPDPPP" that expressly the possibility of sharing your data with competent authorities and holding companies, subsidiaries or affiliates under the common control of the person responsible, or to a parent company or any society of the same.
You have the right to know what personal information we have obtained from you, the purpose for its use and the conditions of use that you are provided with (Access). Also, it is your right to request the correction of your personal information in the case that it is out of date, inexact or incomplete (Rectification); request its elimination from our records, or databases when it is considered that it is not being used adequately (Cancellation); as well as to oppose the use given to your personal information for specific purposes (Opposition). These rights are known with the acronym ARCO.
Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:
Regarding the general requirements that the application must cover, are the following:
Also, in relation to the type of application, we require please indicate the following additional information, so that your request can be answered more efficiently:
Access Request:
Rectification Request:
Cancellation Request:
a. Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?
For the exercise of any of the ARCO rights, you will have to file the corresponding request through the following means:
By e-mail to the address [email protected] or also you can contact our Personal Information Department for it to process your request, provide you orientation and facilitate the corresponding form. The address from our Personal Information Department is Paseo de los Cocoteros S/N, hotel Marival Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahía de Banderas, Nayarit, zip code 63732, telephone number 322-2268200 (extension 4493).
The format of attention to requests ARCO, official for Marival® DISTINCT LUXURY RESIDENCES, please request it in the account [email protected].
a. What is the term in which we will respond to your request?
20working days.
a. What means shall we use to communicate our response to your request?
E-mail or by postmail.
a. What means may be used to reproduce personal information, which in its case, may be requested?
In the same manner in which it was supplied by the customer.
a. Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:
The forms or corresponding systems and orientation about exercising the ARCO rights can be obtained by contacting our Data Protection Department at the following email address: [email protected] and physically located at Paseo de los Cocoteros s/n, hotel Marival Emotions Resort & Suites Riviera Nayarit by Mercure, fraccionamiento Nuevo Vallarta, municipality of Bahia de Banderas, Nayarit, zip code 63732, telephone number 322-2268200 (extension 4493).
a. Is there a cost for the exercise of my ARCO rights?
The exercise of the ARCO rights is at no cost. However, you may be required to pay only for the justified expenses of the shipping, or the cost of reproduction in copies or other formats. Also, if the same person withdraws their request in a period of less than twelve months, the costs may not be in excess of three days of the Minimum Wage Enforceable in the Distrito Federal (Federal District), unless that there are substantial modifications to the privacy disclaimer that may motivate new inquiries.
a. What happens if a request is incomplete or does not include all the data included in the procedure?
If your application does not have the information described in section 4 Requirements (sections a and b), or is not clear, is erroneous or incomplete, Marival® DISTINCT LUXURY RESIDENCES or MARIVAL® EMOTIONS RESORT & SUITES may request the owner to provide the Missing information, to meet your request within 5 working days of receipt of the request, if the request is not answered, it will be considered as not submitted.
The owner will have 10 business days to meet the requirement of Marival® DISTINCT LUXURY RESIDENCES or MARIVAL® EMOTIONS RESORT & SUITES, counted from the day after he received it. In the event that the owner attends to the information request, the deadline for the person responsible to respond will begin to run the day after the owner has attended the request.
For more information regarding the procedure, we have the following means available:
1. Revoke of consent:
You may revoke the consent, that in your case, you have granted to us for the handling of your personal information. However, it is important that you consider that not in all cases, will we be able to attend your request or immediately terminate its use, because it is possible that due to a legal obligation, we may be required to continue handling your personal information. Also, you must consider that for certain purposes, the revocation of your consent shall imply that we may no longer be able to provide the services that were requested from us, or the termination of your relationship with us.
To revoke your consent, you may present a request through the following means: e-mail [email protected]
In relation to the procedure and requirements for the revocation of your consent, we inform the following:
a. What information and/or documentation shall the application contain?
Regarding the general requirements that the application must cover, are the following:
a. Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?
By email to the email [email protected] or you can also contact our Personal Data Department to process your application, provide guidance and provide the corresponding format. The address of our Personal Data Department is Paseo de los Cocoteros s/n, hotel Marival Resort & Suites, Nuevo Vallarta, municipality of Bahía de Banderas, Nayarit, zip code 63732, telephone number 322-2268200 (extension 4493).
a. What information and/or documentation shall the application contain?
A description of the personal information in respect to which the revocation of the consent refers to, and preferably, (without it being a requirement) the reasons for the request.
d) What is the term in which we will respond to your request?
20 working days (every day of the year, with the exception of Saturdays, Sundays and non-working days by Law).
e) What means shall we use to communicate our response to your request?
By e-mail. Alternatively, in case the principal does not have an e-mail or does not wish to be answered by than means, it will be sent by courier or postal service.
f) What happens if a request is incomplete or does not include all the data included in the procedure?
g) For more information regarding the procedure, we have the following means available:
The owner can contact our Personal Data Department at the email address [email protected] and with physical address at Paseo de los Cocoteros s/n, hotel Marival Resort & Suites, Nuevo Vallarta , municipality of Bahía de Banderas, Nayarit, zip code 63732, telephone number 01-322-2268200 (extension 4493).
1. How can you limit the use or disclosure of your personal information?
With the purpose of limiting the use or disclosure of your personal information, we offer the following means:the client may limit the use or disclosure of their personal information by sending an e-mail where the concrete question is sent to the e-mail [email protected]
Additionally, we inform you that we have the following lists of exclusion, wherein you can register so your personal information is not used for such purposes.
Name of Listing | Purposes that apply to the listing | Means to obtain further information |
---|---|---|
Marketing | Marketing or advertisement | [email protected] |
Marketing | Marketing or advertisement | [email protected] |
Marketing | Administration, operation and reservation of the services | [email protected] |
1. The use of tracking technologies in our Internet website
We inform you that in our website we use cookies, web beacons and other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience while navigating in our website. The personal information that we collect through these technologies, we use for the following purposes:
To monitor and prevent the unauthorized use of digital platforms; to improve our digital tools and update then in conformity with the evolution of technology; and to offer personalized content.
The personal information that we obtain from these tracking technologies are the following:
For more information, it is suggested that you search in Cookies policy
1. How will I know of changes in this privacy disclaimer?
This privacy disclaimer may be modified, changed or updated derived from new legal requirements; because of our own needs or because of the change in products or services that we offer; our privacy practices, our changes in business model, or because of other causes.
We commit ourselves to keep you informed in regards to the changes that this privacy disclaimer may have, through: sending of e-mail and in the internet website.
The process by which notices of changes or updates to this privacy disclosure is the following:
The changes or updates to the privacy disclaimer shall be made known by the means that are described in this policy and shall be effective 1 week afterwards. In case of doubts or comments, the clients must direct themselves to [email protected]
Last update: 05/02/2020